Terms and Conditions

Last Updated: 03 October 2026

1. Introduction

Welcome to VaporizersAustralia.com.au. These Terms and Conditions govern your access to and use of our website, including browsing, purchasing products, and accessing any services we provide.

Throughout these Terms and Conditions, the terms “we”, “us”, and “our” refer to VaporizersAustralia.com.au, while “you”, “your”, and “customer” refer to any person accessing or using our website.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.

2. Eligibility and Legal Compliance

You must be legally permitted to access our website and purchase the products offered through it.

Certain products may be subject to age restrictions, licensing requirements, import restrictions, or other legal conditions. You are responsible for meeting all applicable legal requirements before purchasing or using any product.

We reserve the right to refuse, restrict, or cancel an order where we reasonably believe that doing so is necessary to comply with applicable laws or protect our business and customers.

3. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms and Conditions.

You must not:

• Use the website in a way that violates any applicable law or regulation.

• Provide false, misleading, or inaccurate information.

• Attempt to gain unauthorised access to our website, systems, or customer accounts.

• Interfere with the website’s operation, security, or availability.

• Use our website for fraudulent activities or unauthorised transactions.

• Copy, reproduce, distribute, or exploit website content without appropriate permission.

We reserve the right to restrict or suspend access where we reasonably believe these terms have been breached.

4. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability information are accurate and up to date.

However, product images may vary slightly from the actual items due to lighting, screen settings, or manufacturer changes. We do not guarantee that every image or description will be completely free from error.

If a product is incorrectly described or materially different from what was purchased, your rights and available remedies will be determined in accordance with our policies and applicable consumer law.

5. Product Availability

All products are subject to availability unless otherwise stated.

We reserve the right to update product listings, discontinue products, limit purchase quantities, or correct stock information at any time.

If a product becomes unavailable after you place an order, we will contact you regarding the available options. Where an order cannot be fulfilled, any refund due will be handled in accordance with applicable law and our refund procedures.

6. Pricing and Payments

All product prices are displayed on the relevant product pages. Applicable shipping charges, taxes, and other fees will be disclosed where required and presented during checkout as appropriate.

We reserve the right to correct pricing errors and update prices before an order is accepted. If a pricing error affects an order already placed, we will contact you and explain the available options before proceeding where required.

Payment must be completed using one of the payment methods made available at checkout. Orders may not be processed until payment has been authorised or received, as applicable.

You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.

7. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted. Order acceptance and any applicable contract formation will be determined by our checkout process and applicable law.

We reserve the right to decline or cancel orders where reasonably necessary, including where:

• A product is unavailable.

• A pricing or listing error has occurred.

• Payment cannot be authorised.

• Fraudulent or unauthorised activity is suspected.

• Delivery or sale would violate applicable laws.

• Information provided during checkout is materially inaccurate.

If payment has already been collected for an order that is cancelled, any refund due will be processed in accordance with applicable law.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@vaporizersaustralia.com.au.

We will make reasonable efforts to accommodate requests before an order is processed or dispatched. However, changes and cancellations cannot be guaranteed once fulfilment or shipping has begun.

Nothing in this section limits any cancellation, refund, or other rights you may have under applicable law.

9. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website or during checkout.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, customs procedures, incorrect delivery information, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery details. If an address is incorrect, please notify us immediately. We cannot guarantee that address changes will be possible after dispatch.

Shipping charges, delivery coverage, tracking arrangements, and further delivery conditions are explained in our Shipping Policy.

Where a parcel is delayed, damaged, or believed to be lost, please contact our support team for assistance.

10. Returns, Refunds and Exchanges

Our Returns and Refunds Policy explains the procedures and conditions applicable to eligible returns, refunds, and exchanges.

Depending on the circumstances, we may request proof of purchase, photographs, or additional information to assess a claim.

Certain products may be subject to specific return conditions because of hygiene, safety, or legal requirements. Any such conditions will be applied consistently with applicable law.

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that cannot legally be excluded, restricted, or modified.

Please review our Returns and Refunds Policy before requesting a return.

11. Product Warranties and Consumer Guarantees

Products may be supplied with a manufacturer’s warranty or other applicable warranty, depending on the product.

Any express warranty terms will be provided where applicable. Warranty claims may require proof of purchase and information about the reported issue.

Under Australian Consumer Law, eligible consumers may have rights to remedies for products that fail to meet applicable consumer guarantees. These rights may apply regardless of whether a manufacturer’s warranty has expired.

Our policies do not replace or limit any non-excludable rights available to you under applicable consumer protection laws.

12. Product Safety and Proper Use

Customers are responsible for reading and following product instructions, warnings, maintenance recommendations, and safety information supplied with their purchases.

Products must only be used for their intended purpose and in accordance with applicable laws.

Do not use products that appear damaged, defective, or unsafe. If you believe a product presents a safety concern, discontinue use where appropriate and contact us for assistance.

We are not responsible for harm arising from misuse, unauthorised modifications, or failure to follow applicable instructions, except to the extent that liability cannot lawfully be excluded or limited.

13. Intellectual Property

Unless otherwise stated, the website and its contents, including text, graphics, logos, photographs, product descriptions, page layouts, and other materials, are owned by us or used under appropriate permission.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, republish, distribute, modify, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

All trademarks, product names, and brand identifiers remain the property of their respective owners.

14. Privacy and Personal Information

We collect and use personal information as necessary to operate our website, process orders, arrange delivery, provide customer support, and meet our legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

We may share relevant information with payment processors, delivery providers, website service providers, and other authorised parties where reasonably necessary for legitimate business operations or legal compliance.

Please review our Privacy Policy for further details about how personal information is collected, used, stored, and protected.

15. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, delivery providers, or other external services.

These services may operate under their own terms, privacy policies, and conditions. We do not control all third-party websites and are not responsible for their content or practices, except where responsibility cannot lawfully be excluded.

Accessing third-party services is at your discretion, and we encourage you to review their applicable terms before using them.

16. Website Availability and Security

We aim to keep our website available and functioning properly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, security updates, hosting issues, or circumstances outside our control.

We reserve the right to update, modify, suspend, or discontinue any part of the website where reasonably necessary, subject to applicable law.

We also encourage customers to use secure devices, protect their account credentials, and notify us if they suspect unauthorised activity involving their account or an order.

17. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from the use of our website or the inability to access it.

Nothing in these Terms and Conditions excludes or limits liability for fraud, deliberate misconduct, or any other liability that cannot legally be excluded or limited.

Where Australian Consumer Law or another applicable law provides mandatory consumer guarantees or remedies, those rights remain unaffected.

Any limitation of liability will apply only to the extent legally permitted in the relevant circumstances.

18. Indemnity

To the extent permitted by law, you agree to be responsible for losses, liabilities, and reasonable costs arising directly from your unlawful use of our website or your material breach of these Terms and Conditions.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or any other matter for which your liability cannot legally be imposed.

19. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business practices, products, website features, or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will apply from the date stated in the updated terms or as otherwise required by law. Any order already placed will remain subject to the terms applicable to that order, except where changes are required by law or otherwise validly agreed.

We encourage customers to review this page periodically.

20. Governing Law and Dispute Resolution

These Terms and Conditions are intended to operate consistently with applicable Australian laws, including Australian Consumer Law where applicable.

Any dispute should first be raised with our customer support team so that we can attempt to resolve the matter fairly and promptly.

Nothing in this section prevents a customer from exercising any legal rights, making a complaint to a relevant regulator, or pursuing a remedy available under applicable law.

21. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue to apply to the extent permitted by law.

22. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Returns and Refunds Policy, and other applicable website policies, form the terms governing your use of our website and purchases made through it.

If there is an inconsistency between these Terms and Conditions and a mandatory legal right, the mandatory legal right will prevail to the extent of the inconsistency.

23. Contact Information

If you have questions about these Terms and Conditions, your order, or our website, please contact us using the details below.

Business: VaporizersAustralia.com.au

Email: support@vaporizersaustralia.com.au

Please include your order number, where applicable, and a clear description of your enquiry so that we can assist you efficiently.

Thank You for Shopping With Us

We appreciate your interest in VaporizersAustralia.com.au. Our goal is to provide a clear, reliable, and convenient online shopping experience while respecting our customers’ rights and responsibilities.

Thank you for choosing our store.