Privacy Policy

Website: VaporizersAustralia.com.au
Business Name: Vaporizers Australia
Last Updated: October 2026

1. Introduction

Welcome to Vaporizers Australia. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, purchase products, create an account, or contact us.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Information We Collect

We may collect the following information when you use our website:

• Personal information: Your name, email address, phone number, billing address, and delivery address.

• Order information: Products purchased, order history, delivery details, and transaction records.

• Account information: Login details and preferences associated with your customer account.

• Payment information: Transaction details processed through our payment providers. We do not intentionally store full payment card details unless a secure, authorised arrangement applies.

• Technical information: Your IP address, browser type, device information, and website activity.

• Communication records: Information you provide when contacting us, submitting enquiries, or requesting support.

We collect information directly from you where possible and may receive relevant information from payment providers, delivery services, and other service providers involved in your purchase.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders.

• Arrange payments, shipping, delivery, and returns.

• Create and manage customer accounts.

• Respond to enquiries and provide customer support.

• Improve our website, products, and shopping experience.

• Send marketing communications where permitted by law.

• Detect and prevent fraud, misuse, and security issues.

• Meet legal, regulatory, accounting, and record-keeping obligations.

We will only use personal information for purposes permitted by applicable law.

4. Online Orders and Payments

When you place an order, we collect the information needed to process your purchase and arrange delivery.

Payments may be processed by third-party payment providers. These providers handle payment information according to their own privacy policies and security practices. We encourage you to review their policies before completing a transaction.

We may retain order and transaction records where necessary for customer service, accounting, dispute resolution, and legal compliance.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to keep the website functioning, remember your preferences, understand how visitors use our pages, and improve our services.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will obtain consent before using relevant tracking or advertising technologies.

6. Disclosure of Personal Information

We do not sell your personal information.

We may share relevant information with trusted third parties when reasonably necessary to operate our business, including:

• Payment processors and financial service providers.

• Couriers and delivery companies.

• Website hosting and technical support providers.

• Analytics and marketing providers, where used.

• Professional advisers.

• Government agencies, regulators, or law enforcement authorities where required or authorised by law.

We take reasonable steps to ensure that personal information handled by service providers is appropriately protected.

7. Overseas Disclosure

Some service providers may store or process personal information outside Australia. Where this occurs, we will take reasonable steps to meet applicable Australian privacy requirements.

The countries in which information may be processed depend on the providers we use. We will update this policy if necessary to accurately reflect our practices.

8. Data Security and Retention

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, and disclosure.

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, and meet legal or accounting obligations.

Although we take security seriously, no method of storing or transmitting information online can be guaranteed to be completely secure.

9. Accessing and Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details listed at the end of this policy. We will handle your request in accordance with applicable privacy laws.

10. Marketing Communications

We may send you product updates, offers, and promotional communications where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly. We may still send essential messages relating to orders, payments, deliveries, or customer service.

11. Third-Party Links

Our website may contain links to third-party websites, payment platforms, or other services. We are not responsible for their privacy practices, security, or content.

We recommend reviewing the relevant privacy policies before providing personal information to any third party.

12. Age Restrictions and Responsible Sales

Our products are subject to applicable Australian laws and restrictions. We do not intend to knowingly collect personal information from individuals who are not legally permitted to purchase the products offered.

Where required, we may use information to verify eligibility, comply with legal requirements, and prevent unlawful transactions. Customers must provide accurate information when placing orders.

13. Privacy Complaints

If you believe your personal information has been mishandled, please contact us and explain your concern. We will review your complaint and respond within a reasonable period.

If your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC), subject to its jurisdiction and applicable requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers, or legal obligations.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:

Business Name: Vaporizers Australia
Website: https://VaporizersAustralia.com.au
Email: Support@VaporizersAustralia.com.au

We appreciate your trust and are committed to handling your personal information responsibly.