At Vaporizers Australia, we want you to have a positive shopping experience. If there is a problem with your order, we encourage you to contact our support team so we can review the issue and help find an appropriate solution…
Website: https://vaporizersaustralia.com.au
Last Updated: October 2026
At Vaporizers Australia, we want you to have a positive shopping experience. If there is a problem with your order, we encourage you to contact our support team so we can review the issue and help find an appropriate solution.
This policy explains how we handle returns, refunds, exchanges, and faulty or damaged products.
Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
If you change your mind after purchasing a product, we may consider a return or exchange at our discretion, subject to the product’s condition and any applicable legal requirements.
To be considered for a change-of-mind return, products should generally be:
Unused and in their original condition.
Returned with original packaging and included accessories.
Accompanied by proof of purchase.
For hygiene, safety, or product-integrity reasons, some products may not be eligible for change-of-mind returns, particularly where they have been opened or used. This does not affect your rights if a product is faulty or otherwise fails to meet consumer guarantees under Australian law.
Please contact us before sending any item back.
If you receive a faulty, damaged, or incorrect item, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and clear photographs where relevant. We will assess the issue and explain the next steps.
Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement, refund, or another appropriate remedy.
We will not refuse a valid consumer guarantee claim simply because the product’s packaging has been opened or because a manufacturer’s warranty period has ended.
A refund may be available where:
A product has a problem that entitles you to a refund under Australian Consumer Law.
We are unable to fulfil your order and a refund is appropriate.
We approve a return under our change-of-mind policy.
Another refund entitlement applies under our policies or the law.
Refund eligibility depends on the circumstances of the purchase and the nature of the issue. Products that are faulty or do not meet consumer guarantees will be handled in accordance with applicable law.
To request a return, replacement, or refund:
Include your order number and the product name.
Explain the reason for your request.
Attach photographs or other supporting information if relevant.
Wait for our team to provide return instructions before sending the product back.
Please do not send products to an address that has not been confirmed by our support team.
For approved change-of-mind returns, the customer may be responsible for return shipping costs, where permitted by law.
If an item is faulty, damaged, incorrectly supplied, or otherwise covered by a consumer guarantee, we will handle reasonable return shipping costs in accordance with Australian Consumer Law.
Please contact our support team before arranging return shipping.
Once we receive and assess a returned product, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method where practicable. Processing times may vary depending on your bank, card issuer, or payment provider.
If a refund is approved, we will provide any relevant confirmation and information about the next steps.
Where appropriate, we may offer a replacement or exchange for an eligible product.
The availability of an exchange or replacement depends on stock availability, the nature of the issue, and your rights under Australian Consumer Law.
If a replacement is unavailable, we will discuss the options available to you.
If you wish to cancel an order, contact us as soon as possible at support@vaporizersaustralia.com.au.
We will do our best to assist if the order has not yet been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and our returns policy may apply instead.
This section does not limit any cancellation or refund rights provided by law.
For hygiene and safety reasons, we may restrict change-of-mind returns for opened or used products where permitted by law.
This restriction does not remove your rights regarding faulty, unsafe, misdescribed, or otherwise non-compliant products under Australian Consumer Law.
Please follow the product’s instructions and safety guidance when using any item purchased from our store.
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
You may be entitled to a refund, repair, replacement, or compensation depending on the circumstances if a product fails to meet a consumer guarantee.
Nothing in this policy is intended to exclude, restrict, or modify any right or remedy that cannot lawfully be excluded.
If you have questions about our Refund & Returns Policy or need assistance with an order, please contact us:
Business Name: Vaporizers Australia
Website: https://vaporizersaustralia.com.au
Email: support@vaporizersaustralia.com.au
We appreciate your business and will do our best to handle return and refund enquiries fairly, clearly, and in accordance with applicable law.
